Automated caregiver onboarding
Making the life of customer service team easier.
Context Paulina24, matching caregivers with families
Contribution End-to-end UX/UI design, research, requirements specs, product analytics
Problem Manual caregiver qualification slowed down matching and took up too much operational time
Research Internal interviews with customer service team to understand their process
Design system Expanded with interactive chips, profile menu, and navigation
Impact Achieved 52% completion rate and reduced qualification call length by about 33%